Brother MFC-9800 - Manual (Page 6)

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BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(USA Only)
This warranty gives you certain rights and
you may also have other rights that may vary
from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying product
(referred to in this warranty as “this Product”).
What is covered: Brother warrants to you for
the Warranty Period that there are no defects
in the materials, workmanship or Year 2000
compliance of this Product. The “Warranty
Period” is 1 year from the date you
purchased this product. The “Warranty
Period” for consumable items, such as Print
Heads, Toner, Drums, Ink Cartridges, Print
Cartridges, Refill Ribbons, Therma PLUS
Paper and Thermal Paper, etc. is 90 days
from the date of purchase, or the rated life of
the Consumable item, whichever is shorter.
What is NOT covered: Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If
the Product was not purchased from an
authorized Brother reseller within the United
States, (2) The Product has been serviced or
modified by anyone other than an Authorized
Service Representative of Brother, (3) The
serial number has been modified, defaced or
removed from this Product, (4) Non-
Brother®-brand or non-Brother approved
parts, supplies, power supplies or other
accessories have been used with this
Product, (5) Any damage caused by
accident, neglect, abuse or misuse or, the
recommended monthly volume has been
exceeded, (6) Damages caused as a result
of modification, alteration or repairs
performed by anyone other than a Brother
Authorized Service Representative. (7) NOT
COVERED UNDER WARRANTY ARE:
Consumable items, for example (including,
but not limited to): ribbons, ink or toner
cartridges, toner drum units, print heads,
cleaning and/or instances where no defects
in material or workmanship are found in the
Product, etc. (8) Damage caused by
improper connection and/or disconnection of
the Product; failure of the operator to follow
operational instructions, improper set up of
the Product.
What to do if you think your Product is
defective:
Call our Customer Service
Hotline at 1-800-284-4329, or if you suspect
a defect in materials or workmanship in this
Product, you can report it to a Brother
Authorized Service Center. During the
Warranty Period, supply Brother’s
representative with a copy of your dated bill
of sale showing that this Product was
purchased within the United States. For the
name of your Brother Authorized Service
Center, call 1-800-521-2846. After contacting
the Brother Authorized Service Center, you
may be required to deliver or send the
Product properly packaged, freight prepaid,
to the Authorized Service Center together
with a photocopy of your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate your
report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center) will
repair or (at Brother’s option) replace the
Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right to
supply refurbished or remanufactured
replacement parts provided that the
replacement parts conform to the
manufacturer’s specifications for new
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service: When an exchange is
authorized, Brother will exchange your non-
working product with a refurbished or
remanufactured product that conforms to the
manufacturer’s specifications for new
products. The refurbished or
remanufactured Product you receive will be
covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30) days.
You will keep the replacement Product that is
sent to you and must return (or be billed up to
the cost of a new product) your original non-
working product, which shall become the
property of Brother. You must call Brother
Customer Service and if the representative
cannot correct the product’s malfunction over
the telephone and you elect the exchange
service, you must provide information
pertaining to this Product and you must also
provide a valid major credit card number.
Your credit card will be charged up to the cost
of a new Product if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the malfunctions of your
original Product are not covered by the
limited warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired
or has not been sufficiently validated with a
copy of the proof of purchase (bill of sale).
M F C L I M I T E D W A R R A N T Y ( U S A )