Brother MFC-9800 - Manual (Page 27)

I N T R O D U C T I O N 1 - 5
About Your Machines
If you’re a first-time MFC user, fax operation might seem a little mysterious.
Soon, you’ll recognize the unusual fax tones on your phone line, and be able to
send and receive faxes easily.
Custom Features
Do You Have Voice Mail on the Phone Line?
If you have Voice Mail on the phone line on which you will install your new
MFC, there is a strong possibility that Voice Mail and the MFC will conflict
with each other while receiving incoming calls.
Why Should There Be Trouble?
Since both machines and Voice Mail pick up the line at the number of rings you
have set, each of them has the ability to keep the other from receiving calls. For
example, if your Voice Mail is set to answer after two rings and your MFC is set
to answer after four, your Voice Mail will keep your MFC from receiving faxes.
If you set Voice Mail and the Brother MFC to answer at the same number of
rings, there is no way of knowing which one will answer first. It is important to
remember that neither Voice Mail nor the MFC can pass the call back to the
other after the call has been answered.
How Can You Avoid Possible Problems?
A very good way to avoid problems like the one mentioned previously is to get
a second phone number on your present phone line. Many people with Voice
Mail opt for this choice, which is called “Distinctive Ring”, and they are very
satisfied with it. For details about this type of custom service, please See
Distinctive Ring , page 8-1.
Another way to avoid possible problem is to replace your Voice Mail with an
answering MFC. Your Brother MFC is designed to work in tandem with an
answering MFC or TAD (telephone answering device). (See
Connecting an
External TAD (Telephone Answering Device) , page 2-9.)
Fax Tones and Handshake
When someone is sending a fax, the MFC sends fax calling tones (CNG
tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them after
you dial and press Fax Start; they continue for about 60 seconds after dialing.
During that time, the sending MFC must begin the “handshake” with the
receiving machine. Each time you use automatic procedures to send a fax, you
are sending CNG tones over the phone line. You’ll soon learn to listen for these
soft beeps each time you answer a phone on your fax line, so you will know if
you are receiving a fax message.