Brother MFC-9800 - Manual (Page 191)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 21 - 6
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy
looks good, the problem is probably not your MFC. Check the chart below and
follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and
Horizontal Streaks / Top and
Bottom of Sentences Are Cut
Off If your copy looks good, you probably had a bad connection,
with static or interference on the phone line. If the copy looks
bad, call Brother Customer Service at 1-800-284-4329 (In
USA), 1-877-BROTHER (In Canada) or 1-514-685-6464 (In
Montreal).
Vertical Black Lines When
Receiving Sometimes you may see vertical streaks/black lines on the
faxes you receive. Either your MFC’s primary corona wire for
printing may be dirty, or the sending party’s fax scanner may
be dirty. Clean your primary corona wire (see page 21-18), or
ask the sender to make a copy to see if the problem is with the
sending machine. Try receiving from another fax machine. If
the problem continues, call Brother Customer Service at
1-800-284-4329 (In USA), 1-877-BROTHER (In Canada)
or 1-514-685-6464 (In Montreal).
Fax Machine “Hears” Voice
as CNG Tone If your fax machine is set to Easy Receive ON , it is more
sensitive to sounds. Your fax machine may mistakenly
interpret certain voices or music on the line as a calling fax
machine and respond with fax receiving tones. Deactivate the
fax by pressing #51 if you are at an extension phone or press
Stop if you are at the fax machine or an external phone. Try
avoiding this problem by turning Easy Receive to
OFF . (See
Easy Receive, page 5-3.)
Horizontal streaks; lines are
missing. You may get a fax with horizontal streaks or with missing
lines. Usually this is caused by a poor telephone connection.
Ask the other party to send the fax again.
Received faxes appear as
split or blank pages. If the received data is divided and printed on two pages or if
you get an additional blank page, your Paper Size setting may
not be correct for the paper you are using (see pages 4-1). If
you are using the fixed reduction feature, check to see if the
reduction ratio is suitable for the real paper. (See page 11-4).
Phone Line or Connections
Dialing does not work Check for a dial tone. Change TONE/PULSE setting. (See
Page 4-6.) Check all line cord connections, and make sure the
curled handset cord is NOT plugged into the EXT jack.
Check power cord connection. Send a manual fax by pressing
Hook, or by lifting the handset and dialing the number. Wait
to hear fax receiving tones before pressing Fax Start.