HP EML E-series Tape Libraries - Manual (Page 51)

Cleaning Ultrium tape drives
Be aware of the following:
•
Ultrium tape drives have been developed to have a minimal cleaning requirement.
•
An Ultrium universal cleaning cartridge can be used up to 50 times. If you are using an older
Ultrium cleaning cartridge, check the documentation that came with your cleaning cartridge.
CAUTION: Only use Ultrium universal cleaning cartridges in Ultrium tape drives. See
“Ordering HP tape cartridges and barcode label packs” (page 102) for obtaining supplies.
The same cleaning cartridge is used for all Ultrium tape drives.
•
If the cleaning cartridge is ejected immediately, is expired, or is not an Ultrium cleaning
cartridge, discard it and use a new one.
To clean the tape heads:
1.
Move a cleaning cartridge into the tape drive using your application software. The tape drive
automatically loads the cleaning cartridge and cleans the heads. The cleaning cycle can take
up to five minutes.
2. Move the cleaning cartridge back to the proper storage bin using your application software.
Diagnostic support tools
The following tools are available to help you troubleshoot the library:
•
Command View TL
•
Library and Tape Tools
Command View TL version 1.5.5 or later provides SAN-related diagnostics for the major library
components such as interface controllers, tape drives, and robot. Only Command View TL can
generate support tickets for the interface controllers, the Interface Manager card, and the
management station. You should do all library firmware updates with Command View TL. To use
the Command View TL for library diagnostics, see the HP Interface Manager and Command View
TL User Guide.
Library and Tape Tools (L&TT) is installed on the host, which enables you to troubleshoot host
connectivity and performance. In addition, with L&TT you can:
•
Identify all FC devices connected to your system.
•
View detailed configuration, identification, inventory, and tape drive information for the library.
•
Run advanced diagnostic tests, including connectivity, read/write, media validation, and
testing library functionality.
•
View library and tape drive error logs.
•
Generate a detailed support file that can be E-mailed or faxed to your support representative
for analysis.
The L&TT diagnostic provides an intuitive GUI with integrated context-sensitive help, and can be
downloaded free of charge. Go to
http://www.hp.com/support/tapetools and select HP L&TT
Tool.
Troubleshooting
An incorrect installation or configuration can cause platform problems. In this case, the library
appears to be operating normally, but no data can be interchanged, or performance is poor. You
also could get an error code on the OCP. To identify an error caused by this type of problem,
check your installation and configuration setup.
General tape drive errors usually result from a miscommunication between a library processor and
a tape drive processor, tape drive and tape interaction issues, or a mechanical malfunction within
Diagnostic support tools 51