HP EML E-series Tape Libraries - Manual (Page 55)

Table 21 Startup problems (continued)
Corrective action Problem
The OCP displays a yellow warning
and the Status
→Health
• Check cable connections.
•
Check Interface Manager card and interface controller configurations.
Summary
→Interface Manager screen
indicates the Interface Manager card
is initializing. If problem persists:
• Reset the interface controller.
•
Power cycle the library.
• Reset the default configuration on the interface controller.
OCP problems
Table 22 OCP problems
Corrective action Problem
The OCP is blank. • Touch the OCP to wake it from sleep mode.
•
Confirm that the power is on.
• Use Command View TL software or the Interface Manager CLI to check for
errors. See the HP Interface Manager and Command View TL User Guide.
The OCP does not respond to touch. •
Make sure that the Ethernet cable is properly connected between the library
robotics controller PUBLIC port and the CASCADE port on the Interface
Manager card.
• Use Command View TL or the Interface Manager CLI to check for errors.
•
Review latest error messages in the critical and warning event logs to help
decipher the message and determine the cause.
An error message appears on a red
OCP status bar.
A warning message is appears on a
yellow OCP status bar. •
Check the Health Status on the OCP to determine cause.
• Review latest event details in the warning event log to determine the cause.
Robotics problems
Table 23 Robotics problems
Corrective action Problem
The robot does not move at power on. • Make sure that all internal shipping restraints have been removed.
•
Check that the library center door is closed.
• Review latest error messages in the critical and warning event logs to help
decipher the message and determine the cause.
The picker partially grips a tape
cartridge. •
On the OCP, enter the Operations
→Media Operations→Move Tape
command to move the tape cartridge from the picker to an empty slot.
• Review latest error messages in the critical and warning event logs to help
decipher the message and determine the cause.
•
Power cycle the library.
Use the OCP to open the center door and: The barcode reader fails.
•
Make sure that nothing obstructs the reader.
•
Make sure that nothing is obstructing the robot.
• Make sure that all tape cartridges are fully inserted into the storage slots
and no tapes are lying on the library floor.
•
If barcode labels are required, check that approved labels are being used
and are correctly applied.
Troubleshooting 55