HP EML E-series Tape Libraries - Manual (Page 54)

Table 21 Startup problems (continued)
Corrective action Problem
•
Power cords from PDU power strips are installed and seated.
•
The library main power switch is on.
The library powers on but the robot
does not move. •
Check the connections of the Ethernet cable between the library robotics
controller and the Interface Manager card.
• If the Interface Manager card does not have access to the DHCP server
and the library firmware is at release 2.4 or greater, access the CLI from
a serial connection and execute the command set network config
eml
.
•
If the Interface Manager card does not have access to the DHCP server
and the library firmware is at an earlier version than 2.4, use a valid service
password to enter the IM CLI service mode then use the set network
config eml
command.
•
Make sure that the robot shipping restraints have been removed.
The library or tape drives are not
detected by the Interface Manager card
or Command View TL software. •
Check cable connections.
•
Check the cabling. Make sure that all radial bends are greater than 5 cm
(2 inches) in diameter.
• Make sure that the tape drives and library are powered on and can be
seen by the OCP and hosts.
•
Check that the FAULT LED on the tape drives are off.
• Check the log files for network problems.
•
Make sure that the interface controllers are powered on and ready.
During initialization, the library robot
stops moving and the OCP status bar
is red. • Use Command View TL or L&TT to generate a support ticket and check the
event log.
•
Check the last entry in the critical error log on the OCP. Use the following
errors as examples in correcting the problem:
0100: Module # does not have RLP(2)
• Check power to the module number. Refer to the checks listed previously
under “The library does not power on.”
5501: Failed target calibration for MRC: X, X, X
•
Make sure that nothing is obstructing the barcode reader.
•
Make sure that the magazine is installed and seated properly.
• Check for defective magazine target markings.
0000: End of Text
•
Open the library door and check the picker for a tape cartridge. If a
cartridge is present, remove the tape cartridge and place it into an empty
slot. Close the library door to start an inventory.
Opcode: 0514 (Robot needs to be reset)
•
The library can fail to initialize if a tape is located on the floor. If unable
to use Command View TL or Telnet, disconnect the network connection and
reconnect.
One or more tape drives fail during
startup. • Check power supply indicator for power to the tape drive.
•
Check that the tape drive is properly cabled and ready.
• Check the link indicators on the interface controllers for a valid link to the
tape drives.
•
Check whether the FAULT indicator is lit on the back of the tape drive. If
so, diagnose the problem.
• Make sure the tape drive has the appropriate firmware.
54 Troubleshooting and event reporting