State 520 - Manual (Page 52)

Warranty
‐ 52 ‐
│
Page
3. Repair, Replacement or Refund:
The manufacturer or its authorized Service Representative will, at its sole discretion, repair or replace any
failed or defective mechanical or electrical parts, or components thereof, or, if the manufacturer or its
authorized Service Representative cannot replace said parts, and repair is not commercially practicable, the
manufacturer or its authorized Service Representative will refund the purchase price. The manufacturer or its
authorized Service Representative may, at its sole discretion, use new, refurbished or reconditioned parts.
4. Limitation on Duration of Implied Warranties:
ANY IMPLIED WARRANTIES ARISING UNDER STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, SHALL IN NO EVENT EXTEND PAST THE EXPIRATION
OF ANY WARRANTY PERIOD HEREUNDER. SOME STATES DO NO ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
5. THIS WARRANTY WILL NOT COVER THE FOLLOWING:
 Any product that is not installed by a licensed plumber, gas installer, or contractor.
 Damages due to accidents, abuse, misuse, improper installation, misapplication, or incorrect sizing.
 Damages due to fires, flooding, freezing, electrical surges, or any Acts of God.
 Damages due to unauthorized alterations, attachments, and/or repairs.
 Damages due to a lack of maintenance (e.g. water filter, water treatment system, vent blockage, etc.)
 Any product installed in an improper environment (e.g. corrosive, dusty, chemically contaminated,
excessive lint, etc.)
 Freeze damage that occurs without taking proper preventive measures as described in the installation
manual
 Condensate damage due to improperly installed or lack of a condensate trap (drain).
 Any product not installed in compliance with all applicable local & state codes, ordinances, and good
trade practices.
 Any product sold to or installed in areas outside of the fifty states (and the District of Columbia) of the
United States of America and Canada.
 Any product installed in applications that cause the water heater to activate more than 300 times per
day (this averages to an activation every 5 minutes in a 24‐hour period).
 Any failures that are not due to defects in materials or workmanship (mechanical and/or electrical parts).
 Damages due to improper installation:

Gas: incorrect gas pipe sizing, incorrect gas meter sizing, incorrect gas type, and/or gas pressures
that fall outside the product’s specified range.

Water: incorrect water pipe sizing, water pressures that fall outside the product’s specified range,
recirculation flow rates that fall outside the product’s specified range (air removal), and/or lack of
proper methods of air removal in a closed‐loop, circulation system (see installation manual for
details).

Electric: supply power voltages that fall outside the product’s specified range.
 Damages due to water quality:

Introduction of liquids other than potable water or potable water / glycol mixtures into the product.

Introduction of pool water, spa water, or any chemically treated water into the product

Introduction of hard water measuring more than 7 grains per gallon (120 ppm) for single family
domestic applications or more than 4 grains per gallon (70 ppm) for all other types of applications
into the product

Introduction of untreated or poorly treated well water into the product

Introduction of water with pH levels less than 6.5 and greater than 8.5 into the product.
ATH2
73K012