Chapter 13: common error and troubleshoots, Error cause explanation / solution – Torbal AGN100 User Manual

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Error

Cause

Explanation / Solution

Load error!

Scale load at start up exceeds 10% of
the scale MAX capacity

The pan was not empty while the
scale was initiating at startup. Clear
the pan and restart the scale.

Capacity exceeded!

Scale range exceeded

The scale has exceeded its weighing
capacity. Reduce the weight.

Zero range exceeded!

Attempt to zero the scale that is beyond
the scale’s Zero range

Reduce the weight to be zeroed and
try again.

Tare range exceeded!

Attempt to tare the scale that is beyond
the Tare range

Place a weight on a pan before taking
a tare.

Tare value not cleared!

Attempt to zero the scale without
clearing a prior tare

Remove weight from pan and clear
store tare values.

Unit weight too low!

In Pill Counting Individual sample
weight is less that 3e

Be sure that the individual piece
weight is grater than 3e

Load error! (C01)

Load error while initializing. The pan
mass is below 10% of the stored
value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C02)

Load error while initializing. The pan
mass is over 10% of the stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C03)

Load error while calibrating. The
internal calibration mass is below 10%
of the original stored mass.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C04)

Load error while calibrating. The
internal calibration mass is over 10%
of the original stored mass.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C05)

Load error while performing second
tare during calibration. Mass of the
pan is less by more than 1e from the
first stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C06)

Load error while performing second
tare during calibration. Mass of the
pan is over by more than 1e from the
first stored value.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

Load error! (C07)

Load error during second calibration.
The difference on the internal
calibration mass from the firs to the
second calibration is more than 1e.

Do not touch or move the scale while
calibration is in progress. The pan MUST
be empty and properly installed.

No external calibration! (C08)

Initial internal calibration test not
permitted without prior external
calibration

Contact Technical Support

Calibration failure! (C09)

Internal calibration failed because of
timeout in final calibration stage
(timeout in 30 seconds without
stabilization)

Contact Technical Support


Chapter 13: Common Error and Troubleshoots

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