Troubleshooting, Frequently asked questions (faq), Imaging – BenQ DesignVue PD2705UA 27" 4K HDR Monitor with Ergo Stand User Manual

Adjusting the Screen Resolution

". And then select the correct resolution, refresh rate

and make adjustments based on these instructions.

Does the blurring only occur at resolutions lower than the native (maximum)

resolution?
Download

Resolution file

Adjusting the Screen Resolution

". Select the native resolution.

Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white,

one or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in

LCD technology.

The image has a faulty coloration.

It has a yellow, blue or pink appearance.
Go to

Color

Advanced

, and

Reset Color

, and then choose

YES

to reset the color

settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one

of the three primary colors is missing in the signal input. Now check the signal cable

connectors. If any pin is bent or broken off, please contact your dealer to get

necessary support.

The image is distorted, flashes or flickers.

Download

Resolution file

for the input sources. See

Adjusting the Screen Resolution

". And then select the correct resolution, refresh rate

and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor

running at its native resolution. To have the optimal display performance of each type

of input sources, you can use the

Display Mode

function to set a proper aspect ratio

Display Mode on page 59

for details.

The image is displaced in one direction.

Download

Resolution file