Nortel Networks Attendant Console - Manual (Page 12)

12 Chapter 2 Getting started
P0936572 02
Types of attendant setups
You must set up each computer that has Attendant Console installed to handle calls either as a
full-time main attendant, part-time main attendant, or a backup, overflow or assistant attendant.
The following section explains the different types of attendant setups.
Full-time main attendant
The full-time main attendant is a telephone operator that has the Attendant window always visible
on their computer. There can be more than one full-time attendant.
The Client component displays the incoming calls to the attendant’s telephone as a yellow Ringing
Loop button on the Attendant window. If the attendant’s telephone is programmed to receive all
the incoming calls for the company, (that is, as a main attendant), Attendant Console displays the
calls.
Before you can receive and make calls, you must set the attendant’s extension number through the
Client component. The extension must be a valid extension on the Business Communications
Manager 2.5 system and must be the telephone at the attendant’s desk.
To set or change the attendant’s extension number
1 On the Tools menu click Options.
The Options dialog box appears with the Options tab displayed.
2 In the Attendant option, in the My Extension box, type the extension number of the
attendant’s telephone.
3 Click the OK button.