Nortel Networks Attendant Console - Manual (Page 92)

92 Glossary
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Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups
are configured in your Business Communications Manager base unit.
ID
Identification.
Internal call
An internal call is a call, such as a call from another employee’s extension, that originates
from your company’s Business Communications Manager base unit.
LAN
Local area network.
Main attendant
A main attendant is the telephone attendant who is primarily responsible for managing a
company’s incoming calls. The main attendant can have other attendants.
Networked model
In a networked model the Attendant Console main attendant’s computer is connected to
one or more additional attendant computers through a network.
Overflow attendant
The overflow attendant receives incoming calls when there are more than six active calls
at the main attendant’s computer.
Server component
The Attendant Console server program supports the Client component that resides in the
attendant’s computer.
Shared system
In an Attendant Console shared system the Business Communications Manager base unit
is shared by two or more companies.
Stand-alone model
A stand-alone model is a Attendant Console system in which one attendant manages a
business’s incoming calls. There are no assistant attendants, backup attendants or
overflow attendants in a stand-alone model.
Target extension
A target extension is the extension number to which you are directing a call.
VM
Voice mail or voice message mailbox.