Nortel Networks Attendant Console - Manual (Page 31)

Chapter 3 Using the Attendant Console window 31
Attendant Console User Guide
Keystroke commands with the Alt key
You can access Call handling functions directly from the Attendant window by pressing the Alt
key and the underlined keys in the commands. You must press the Alt key while you press other
key. For example, to place an active call on Hold, press the Alt key and press H.
Using right-click capability
Right-click capability lets you process calls faster by minimising mouse movement. You can use
right-click capability to:
• originate a call
• transfer a call
• screened transfer
• transfer a call to voice message mailbox
• link transfer
• park a call and page an employee
• camp a call on an extension
To use right-click capability
1 Right-click a name or extension in the Directory list.
A list of call processing commands appears.
2 Click a call processing command.