Nortel Networks Attendant Console - Manual (Page 28)

28 Chapter 3 Using the Attendant Console window
P0936572 02
Caller menu
Target menu
Answer Next Answers the next call in the queue.
Hold Places an active call on hold. The Hold button
performs the same function. Refer to
“Parking,
holding and screening calls” on page 54 .
Release Disconnects the active call. The Release button
performs the same function.
Park Parks the active call so you can page the person
whose extension is in the Target list box. A list of all
parked calls appears in the Parked Calls dialog box
when you click View Parked Calls on the Caller
menu. You can retrieve the call from the View
Parked Calls dialog box by pressing the Retrieve
button. For more information on viewing parked
calls, refer to
“Parking, holding and screening calls”
on page 54 . The Park/Page button performs the
same function.
Join Caller Connects two callers by joining the active call with
the call on hold. Refer to
“Linking and Joining calls”
on page 60 .
View Parked
Calls Opens the Parked Calls dialog box, which displays
calls parked by all attendants. A call can be
retrieved by any attendant or from any telephone on
the Business Communications Manager 2.5
system. For more information, refer to
“Linking and
Joining calls” on page 60 .
Call Initiates a call from your extension to the number in the
Target list box. The Call button performs the same
function.
Voice Call Places a voice call from the Attendant to the extension
in the Target list box. For more information, refer to
“Contacting employees using Voice Call” on page 59 .
Dial DTMF
Tones Dials DTMF-tone digits to the external number in the
Target list box. This must be used in conjunction with
the Link button and with outdialing on an active line to
access other systems or carriers (for example,
Centrex).
Link Accesses (hookflash) Centrex or CO line features
(such as off-premise transfer or conference) or other
systems or carriers while on an incoming call. Click the
Link button while on an incoming call to place the caller
on hold and generate a Link signal (also called flash or
recall) on the active line. The DTMF button is used with
the Link button to outdial the digits in the Target list
box. For more information, refer to
“Linking and Joining
calls” on page 60 .