Nortel Networks Attendant Console - Manual (Page 51)

Chapter 4 Handling calls 51
Attendant Console User Guide
Using the Department list box
You can search for a name by department from the Full tab using the Department list box.
To search by department
1 Click the arrow of the Department list box.
The list appears displaying the departments associated with extensions.
2 Click a department name from the list.
The department name appears in the Department list box.
3 Click the Find button.
The extensions that match the department appear in a list under the Full Directory tab view.
4 In the Directory list box, click the name of the employee being called.
The name appears in the Target list box. The search result is shown in the Full tab. The BLF,
Selected and Assigned tab views remain unchanged.
5 To restore all names in the Full tab view, click the Show All button.
Note: Department names for each extension are created in the Edit Employee
Information dialog box.