Nortel Networks Attendant Console User Manual

Page 69

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Chapter 5 Maintaining caller and employee information 69

Attendant Console User Guide

To create a new name caller record from an existing caller record

1

On the Attendant Console window, in the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.

2

Click the New Caller button.
This clears only the Name box in the Edit Caller Information dialog box. The other boxes do
not change.

3

In the Name list box type the new caller’s name.

4

Click the Save button when you are done to save the record.

To create a new caller record when there are no active calls

1

On the Attendant Console window, in the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.

2

Click the New Caller button.
A new blank caller record is created with a new Record Number assigned.

3

Type the desired information in the boxes.

4

Press the Save button to save the new caller record.

To create a new caller record from a Caller ID

1

On the Attendant Console window, in the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.

2

Click the Find button.
The Find dialog box appears.

3

In the Name box type the name of another caller from the same company and click the OK
button.

4

Click the New Name button.
The Name box clears. The other boxes do not change.

5

Type the new caller’s name.

6

Click the Save button.
The record is saved in the database.

7

Click the Close button.
If you click the Close button without clicking the Save button, the Edit Caller Information
dialog box closes without saving the changes.

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