Nortel Networks Attendant Console - Manual (Page 19)

Chapter 2 Getting started 19
Attendant Console User Guide
Setting up other attendant features
Call notification
There are two ways Attendant Console can notify an attendant of incoming calls:
• If an attendant keeps the Attendant Console window minimised and works on other tasks, they
are notified of incoming calls with a Call Notification dialog box. The attendant can answer
the call by clicking the Take button or they can ignore the call and let another attendant answer
it.
• If the Attendant Console window is not minimised, the attendant is notified of an incoming
call by a Ringing Loop button.
To activate call notification
1 On the Tools menu click Options.
The Options dialog box appears.
2 In the Pop “Call Notification” dialog box when list, select either check box:
Assigned extension rings - The attendant is notified of calls to the assigned extensions.
or
My extension rings -The attendant is notified if their extension has an incoming call.
If both check boxes are clear, the attendant is not notified of calls when the window is
minimised.
3 Click the OK button.
When an outside call arrives for an assigned extension, a Call Notification dialog box appears
to inform the assistant attendant of the call. Internal calls from an extension to an assigned
extension are not displayed on the assistant attendant’s window.