Nortel Networks Attendant Console - Manual (Page 66)

66 Chapter 4 Handling calls
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To join a call with the current call
1 Press the Join display button to conference the caller in with your current call.
The employee can see the caller’s name or Caller ID name in the display of the telephone and
decide whether to include the caller in the current call.
To send a call to the attendant who then asks the caller if they
want to interrupt
1 Press the IntAct display button.
This delivers a pre-set message to the attendant who asks the caller if they want to interrupt the
employee.
2 If yes, the attendant transfers the call back to the employee.
3 The calling party’s name appears in the display of the employee’s telephone for approximately
20 seconds. To answer the call that the attendant transfers back, press the Talk display button.
To send a call back to the attendant who then routes it to an
assistant attendant
1 Press the Assist display button.
This delivers a pre-set message to the attendant. The attendant tells the caller that the
employee is temporarily unable to take calls and requests that they are transferred to an
Assistant extension.
2 The attendant refers to the Assistant extension box in the Edit Employee Information dialog
box and enters the Assistant extension number in the Target list box.
3 The attendant transfers the call to the Assistant extension.