Nortel Networks Attendant Console - Manual (Page 48)

48 Chapter 4 Handling calls
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Using the Target list box
After you answer a call, click the called extension to put it in the Target list box.
There are four ways to find the correct extension when you are ready to process a call:
• “Using the Contacts boxes” on page 48
• “Using the Directory tabs” on page 49
• “Using the Directory Find box” on page 50
• “Using the Department list box” on page 51
Using the Contacts boxes
The Contacts boxes contain the extension numbers and names of the three most frequently called
numbers that the caller requests. These caller contacts are listed from most frequently to least
frequently called.
To the left of each Contact box is the current person status icon for that contact, and to the right of
each Contact box is the person’s telephone status icon.
To transfer a caller to a frequently called number
1 Double-click the telephone status icon.
The call is forwarded to that extension.