Nortel Networks Attendant Console - Manual (Page 27)

Chapter 3 Using the Attendant Console window 27
Attendant Console User Guide
Transfer menu
1st Contact Transfers the active call to the caller’s first
contact.
1st Contact is enabled if there is an active call
and a contact in the first box of the Contacts list.
2nd Contact Transfers the active call to the caller’s second
contact.
2nd Contact is enabled if there is an active call
and a contact in the second box of the Contacts
list.
3rd Contact Transfers the active call to the caller’s third
contact.
3rd Contact is enabled if there is an active call
and a contact in the third box of the Contacts list.
Transfer to
Target Transfers the active call to the extension in the
Target list box. The Transfer button performs the
same function.
Screen
Transfer Screens a call transfer of an active call to the
extension number in the Target list box. The
caller is put on hold when you click Screen
Transfer. The caller is connected when you click
Transfer Now in the Screen Transfer dialog box.
The Screen button performs the same function.
Refer to
“Parking, holding and screening calls” on
page 54 .
Transfer to
VMail Transfers the active call to the voice message
mailbox of the extension in the Target list box.
The VMTransfer button performs the same
function.