Nortel Networks Attendant Console - Manual (Page 43)

Chapter 3 Using the Attendant Console window 43
Attendant Console User Guide
Directory list employee and extension information
Each Directory list tab view shows the following employee and extension information..
Directory list columns
Note: The first two columns are not labeled and contain only icons, not text.
person status
icon This is the leftmost column in the Directory list views and does not have a column
heading. It can contain an icon or be blank. The person status icon shows the location of
the employee. Refer to
“Using the Directory options” on page 41 .
telephone status
icon This is the second column from the left in the Directory list views and does not have a
column heading. The telephone icons show the current status of the telephones
connected to the Business Communications Manager 2.5 system. They also show
additional information such as whether the extension is ready to receive calls or is on Do
Not Disturb (DND). The telephone icons are:
Available for
calls Do Not
Disturb Call
Forwarded
On-hook
Off-hook
Note: A Hunt Group is a group of telephones that can be called by a single number.
Hunt Groups are configured in your Business Communications Manager 2.5 system.
The telephone status icon for a Hunt Group extension is blue and always indicates
on-hook.
Name
The first labeled column on the left, containing the names of employees.
Ext Contains telephone extensions.
Notes Displays additional information about the employee that you enter. Notes can be edited
only from the Notes list box at the top of the Directory dialog box.
Department Displays the name of the department to which the employee belongs. Enter the
department by clicking the Edit button, clicking Employee Information and using the Edit
Employee Information dialog box. Refer to
“Maintaining caller information” on page 67 .