Nortel Networks Attendant Console - Manual (Page 34)

34 Chapter 3 Using the Attendant Console window
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Using Caller Information options
The Caller Information options display information about the caller that is stored in the Business
Communications Manager 2.5 system database.
Name Displays the name of the caller.
Caller Type Unclassified, Personal, Employee, Vendor or Customer.
Company The company the call is originating from.
Note Any note you want to add to the caller information.
Opens the Edit Caller Information dialog box. Refer to “Maintaining caller
information” on page 67 .
Places the active call on Hold.
Disconnects the active call.
Places the active call in park and opens the Page dialog box so that you
can page the person whose extension is in the Target list box.
Refer to
“Parking calls and paging employees” on page 54 .