Chapter 1, Introduction to attendant console, About attendant console – Nortel Networks Attendant Console User Manual

Page 7: Chapter 1 introduction to attendant console

Advertising
background image

7

Attendant Console User Guide

Chapter 1
Introduction to Attendant Console

About Attendant Console

Attendant Console is a call-management application that gives your business centralised call
management and call activity reporting capability. Attendant Console runs on one or more
Pentium

®

class personal computers.

This guide tells an attendant how to set up and use Attendant Console, and how to use Attendant
Console setups that meet your business’ call handling needs.

You can customise Attendant Console to suit your company’s call management needs. Your
telephone attendant uses Attendant Console’s graphical user interface to:

originate calls

answer and manage multiple calls

view a company’s name before answering a call

record, add and change caller information for future use

quickly access information about a caller

transfer calls to employees or their voice message mailbox

send the caller’s name to the employee’s telephone display

park calls and page employees

view information in a Directory about your company’s employees such as their extension
number, person status and telephone status

create and print reports showing how incoming calls are handled

view the status of extensions in the company’s Attendant Console system

Advertising