Document Outline

• Nortel VPN Router Troubleshooting
• Contents
• Figures
• Tables
• Preface
  • Before you begin
  • Text conventions
  • Acronyms
  • Related publications
  • Hard-copy technical manuals
  • How to get help
    • Finding the latest updates on the Nortel Web site
    • Getting help from the Nortel Web site
    • Getting help over the phone from a Nortel Solutions Center
    • Getting help from a specialist by using an Express Routing Code
    • Getting help through a Nortel distributor or reseller
• New in this release
  • Features
    • SNMP traps when an IP address pool reaches the configured threshold
    • Automatic backups
    • PCAP enhancements
    • SNMP interface index enhancement
• Chapter 1: VPN Router administration
  • Administrator settings
    • Lost user name and password-resetting the VPN Router to factory defaults
  • Dynamic password
  • Tools
  • System configuration
  • File management
  • Simple Network Management Protocol (SNMP)
    • Configuring SNMP traps to send notification when an IP address pool reaches the configured threshold
• Chapter 2: Status and logging
  • Sessions
  • Reports
  • System
  • Health check
  • Statistics
  • Accounting
    • Accounting records
    • RADIUS accounting
    • Data collection task
  • Logs
    • Event log
    • System log
    • Security log
    • Configuration log
• Chapter 3: Administrative tasks
  • Shutdown
  • Recovery
    • Accessing the diskette drive
    • Using the recovery diskette
  • Automatic backups
    • Using the GUI for automatic backup
      • Transferring backup files through SFTP
      • Triggering a backup when a file or directory changes
    • Using the CLI for automatic backup
      • Backing up specific files and directories
      • Stopping the backup of specific files and directories
      • Backing up changes to specific files or directories
      • Stopping the backup of changes to specific files or directories
      • Using SFTP to transfer backup files
      • Stopping the transfer of backup files using SFTP
  • Disabling new logins
  • Upgrading the software
    • Checking available disk space
    • Creating a control tunnel to upgrade from a remote location
    • Creating a recovery diskette
    • Backing up system files
    • Retrieving the new software
    • Before completing the upgrade
    • Applying the software
    • After you upgrade the software
• Chapter 4: Troubleshooting
  • Troubleshooting tools
    • Client-based tools
    • System-based tools
    • Other tools
  • Solving connectivity problems
    • Diagnosing client connectivity problems
    • Common client connectivity problems
    • Problems with name resolution using DNS services
    • Network browsing problems
    • Diagnosing WAN link problems
    • Hardware encryption accelerator connectivity
  • Solving performance problems
    • Eliminating modem errors
  • Performance tips for configuring Microsoft networking
    • Additional information
  • Solving general problems
    • Web browser problems and the VPN Client Manager
    • Enabling Web browser options
    • Web browser error messages
    • Reporting a problem with a Web browser
    • System problems
  • Solving routing problems
    • Client address redistribution problems
  • Solving firewall problems
• Chapter 5: Packet capture
  • PCAP features
    • Security features
  • File format
  • Capture types
    • Physical interface captures
    • Tunnel captures
    • Global IP captures
  • Filters and triggers
    • Capture filters
    • Triggers
  • Saving captured data
  • Memory considerations
  • Performance considerations
  • Enabling packet capture on a VPN Router
  • Capturing packets to disk file
    • Setting the PCAP file path
    • Setting the size of the RAM buffer
    • Setting the size of a disk capture file
    • Setting the maximum number of disk capture files
    • Saving captured data
  • Configuring and running packet capture objects
    • Creating a capture object
    • Starting, stopping, and saving capture objects
    • Using the show capture command to display capture status
  • Sample packet capture configurations
    • Interface capture object using a filter and direction
    • Interface capture object using triggers
    • Tunnel capture object using a remote IP address
  • Viewing a packet capture output file on a PC
  • Installing Ethereal software
  • Saving, downloading, and viewing PCAP files
  • Viewing a PCAP file with Sniffer Pro
  • Deleting capture objects and disabling packet capture
• Appendix A: MIB support
  • SNMP RFC support
    • Novell IPX MIB
    • Novell RIP-SAP MIB
    • RFC 1850-OSPF Version 2 Management Information Base
    • RFC 1724-RIP Version 2 MIB Extension
    • RFC 1213-Network Management of TCP/IP-Based Internets MIB
    • RFC 2667-IP Tunnel MIB
    • RFC 2787-VRRP MIB
    • RFC 2737-Entity MIB
    • RFC 1573-IanaIfType MIB
    • RFC 2233-If MIB
    • RFC 2571-Snmp-Framework MIB
    • RFC2790-Host Resources MIB
    • RFC2495-DS1 MIB
    • RFC2863 Interface MIB (64 bit counters support)
    • VPN Router MIB
  • cestraps.mib-Nortel proprietary MIB
  • newoak.mib
    • Hardware-related traps
    • Server-related traps
    • Software-related traps
    • Login-related traps
    • Intrusion-related traps
    • System-related traps
    • Information passed with every trap
• Appendix B: Using serial PPP
  • Establishing a serial PPP connection
    • Setting up a Dial-Up Networking connection
      • Setting up the modem
    • Setting up the VPN Router
    • Dialing in to the VPN Router
  • Troubleshooting Serial PPP
  • PPP option settings
• Appendix C: System messages
  • Certificate messages
  • ISAKMP messages
  • Branch office messages
  • SSL messages
  • Database messages
  • Security messages
  • RADIUS accounting messages
  • RADIUS authentication messages
  • Routing messages
  • Hardware messages
• Appendix D: Configuring for interoperability
  • Configuring the Cisco 2514 router, Version 11.3
  • Configuring the VPN Router for Cisco interoperability
  • Configuring the SafeNet/Soft-PK Security Policy Database Editor, Version 1.0s
    • Connecting to IRE SafeNET/Soft-PK Security Policy Client
  • Configuring the VPN Router for IRE interoperability
  • Third-party client installation
    • Considerations for using third-party clients
    • Configuring the VPN Router as a branch office tunnel
    • Configuring the VPN Router as a user tunnel
  • Configuring IPX
    • IPX client
      • Windows 95 and Windows 98
      • Windows NT
    • IPX group configuration
    • Sample IPX VPN Router topology
• Index