HP LaserJet 3100 All-in-One Printer series - Manual (Page 194)

EN 9 Troubleshooting and Maintenance 193
Scanner Error #1 An error has occurred in the SRAM. Press and hold down the S TOP /C LEAR
key for 7 seconds. This resets the HP
LaserJet 3100 product.
If the error persists, unplug the power
cord from its power source for 10
seconds, and then replug it in.
If neither of these methods clears the
error, there may be a problem with the
HP LaserJet 3100 product. Contact the
Customer Service Center. See the front
of this manual for support numbers.
Scanner isn’t
Available The scanner mechanism is in use. Wait until the scanner has finished the
current job before sending the next job.
Scanner Jam -
Reload A document has jammed in the scanner
area. Pull open the document release door
and then remove the jammed
document. See “Selecting items for
faxing, copying, and scanning” in
chapter 3 for more information about
preparing documents.
Speed Dial (number)
is not Assigned You tried to dial a speed-dial code that
doesn’t have a fax number stored in it or
assigned a non-defined one-touch key to
a group. Choose a speed-dial code to which you
have already assigned a fax number. To
check which speed-dial codes are
assigned, see “Printing a one-touch,
speed-dial, and group-dial report” in
chapter 8.
System Error An error has occurred that may require
servicing. In some cases, the error can be
cleared by turning off the power, then
turning it on again. Unplug the HP LaserJet 3100 product’s
power cord from the power strip or outlet
and wait for 10 seconds. Then, reinsert
the cord. If the message is no longer
displayed, the problem has been solved
and you can continue to use the HP
LaserJet 3100 product normally.
If the message is still displayed, there’s
an internal problem that requires
servicing. Record the 3-digit error
number in the message, then contact
HP’s Customer Support Center. See the
front of this manual for contact
information.
There are No
Documents in
Memory HP LaserJet 3100 product tried to print
faxes from memory when no faxes had
been received to memory. No action is required. There are no
faxes to retrieve.
Message Cause Solution