HP LaserJet 3100 All-in-One Printer series - Manual (Page 205)

204 9 Troubleshooting and Maintenance EN
The HP LaserJet
3100 product isn’t
responding after
“Print” is selected
in the software. The printer may be printing a complex
image.
The printer may be paused.
The parallel cable between the HP
LaserJet 3100 product and the computer
may not be connected properly.
The parallel cable is defective.
The wrong printer was selected in your
software.
The software for your HP LaserJet 3100
product is not configured for the correct
port.
The power cord is not connected to the
HP LaserJet 3100 product or the power
source is not active.
The HP LaserJet 3100 product is
connected to a switchbox or external hard
disk.
The HP LaserJet 3100 product is
malfunctioning.
Allow extra time for the computer to send
the image.
Resume printing from the status window
or Print Manager.
Disconnect and reconnect the parallel
cable between the HP LaserJet 3100
product and the computer.
If possible, attach your cable to another
system and print a job that you know
works. You may also try using a different
parallel cable (IEEE-1284, type “C”
connector).
Check your software’s printer selection
menu to see if you selected the HP
LaserJet 3100.
Check your software’s printer selection
menu to make sure it is accessing the
correct port. If your computer has more
than one parallel port, make sure the
parallel cable is connected to the correct
one.
Check the power cord connection and the
power source. Try a different outlet.
You cannot have a switchbox or external
hard disk connected between the
computer and the HP LaserJet 3100
product. You must have two parallel ports
to use both.
Try printing a self-test report (see “Printing
a self-test report” in chapter 8) or try
printing from the MS-DOS prompt (see the
online help) to make sure the HP LaserJet
3100 product is printing. Also, try printing
from another program, such as Notepad
or WordPad (see the online help). If you
can’t print, check the cables and parallel
port. If all of these fail, see the customer
service information at the front of this
manual for help.
Problem Cause Solution