HP Photosmart 3310 All-in-One Printer - Manual (Page 173)

onscreen HP Image Zone Help . If the problem persists, contact your
telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. For
more information, see
Case B: Set up your HP All-in-One with DSL .
● Make sure your HP All-in-One is not connected to a telephone wall jack that
is set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP All-in-One is connected to the correct port and the terminal adapter is set
to the correct switch type for your country/region, if possible. For more
information, see
Case C: Set up your HP All-in-One with a PBX phone
system or an ISDN line .
● If your HP All-in-One shares the same phone line with a DSL service, the
DSL modem might not be properly grounded. If the DSL modem is not
properly grounded, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the
sound quality of the phone line by plugging a phone into the telephone wall
jack and listening for static or other noise. If you hear noise, turn off your
DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
Note You might notice static on the phone line again in the future. If
your HP All-in-One stops sending and receiving faxes, repeat this
process.
If the phone line is still noisy, contact your telephone company. For
information on turning your DSL modem off, contact your DSL provider for
support.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The HP All-in-One is having problems sending a manual fax
Solution
● Make sure the telephone you use to initiate the fax call is connected directly
to the HP All-in-One. To send a fax manually, the telephone must be
connected directly to the port labeled "2-EXT" on the HP All-in-One, as
shown below. For information on sending faxes manually, see
Send a fax
manually from a phone .
Chapter 14
170 HP Photosmart 3300 All-in-One series
Troubleshooting