HP Photosmart 3310 All-in-One Printer User Manual
Page 92
The Printer Not Found screen appears during installation
A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing
your computer.
Try temporarily disabling the VPN before proceeding with the installation.
Note
The HP All-in-One functionality will be limited during VPN sessions.
The software failed to find the HP All-in-One.
Use the installation software to specify the HP All-in-One by its IP address as follows:
➔ On the
Printer Not Found
screen, click
Next
, and then follow the onscreen
directions to search for the IP address of the HP All-in-One.
If you need to determine the IP address of the HP All-in-One, see
.
The HP All-in-One is assigned an AutoIP address instead of DHCP. This indicates
that the HP All-in-One is not connected properly to the network.
Check the following:
●
Make sure all cables are connected properly and securely.
●
If the cables are connected properly, your access point, router, or home
gateway might not be sending an address. If this is the case, you might need to
reset the device.
●
Make sure your HP All-in-One is on the correct network.
The HP All-in-One is on the wrong subnet or gateway.
Print a network configuration page, and verify that the router and HP All-in-One are
on the same subnet and gateway. For more information, see
.
The HP All-in-One is not turned on.
Turn on the HP All-in-One.
(Wireless) You do not have an active network connection.
Make sure that you have an active network connection.
To check your network connection
1.
Check the radio on indicator light on the front of your HP All-in-One to see
whether the radio is on.
2.
If the wireless radio is on, check the color graphics display to see if the wireless
network icon is active and has a strong signal. A blue icon indicates an active
wireless network. Three or four signal bars indicates a strong signal. For more
information, see
If the wireless network icon is not active, make sure all cable connections are
secure. This includes connections from your cable or DSL modem, gateway, or
router.
3.
If the indicator light is off, do the following:
a.
Press
Setup
.
b.
Press until
Network
is highlighted, then press
OK
.
(continued)
User Guide
89
Network setup