HP Photosmart 3310 All-in-One Printer - Manual (Page 91)

Error message: Another device connected to the access point before your
device tried connecting
Another device in the vicinity connected to your access point before your HP All-in-
One was able to connect.
Cancel the setup and start over.
Error message: Low signal
The access point is too far away or there is interference.
In order to establish a good signal between the HP All-in-One and access point, you
might have to experiment a bit. Assuming the equipment is functioning properly, try
doing the following things separately or in combination:
●
If there is a long distance between your computer or access point and the
HP All-in-One, move them closer together.
● If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer
or access point.
● If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
Error message: Problem with wireless settings on memory device
The HP All-in-One is not able to read the memory card or storage device.
Try a different storage device, or connect using the Wireless Setup Wizard.
Network software installation troubleshooting
This section addresses network setup problems you might encounter after
establishing the network connection, inserting the CD and starting the software
installation.
I received a System Requirements Error: No TCP/IP
Your Local Area Network (LAN) card (NIC) is not installed properly.
Make sure your LAN card is installed properly and set up for TCP/IP. See the
instructions that came with your LAN card.
The Printer Not Found screen appears during installation
A firewall is preventing the HP All-in-One from accessing your computer.
Temporarily disable the firewall, and uninstall and then reinstall the HP All-in-One
software. You can re-enable your firewall program after installation is complete. If
you see firewall pop-up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Chapter 4
88 HP Photosmart 3300 All-in-One series
Netw
ork
setup