Network troubleshooting, Wireless setup wizard troubleshooting, Network – HP Photosmart 3310 All-in-One Printer User Manual

Page 88: Troubleshooting

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Parameter

Description

Visibility

Shows whether or not the HP All-in-One is visible to Bluetooth
devices that are within range.

Visible to all: Any Bluetooth device within range can print to
the HP All-in-One.

Not visible: Only Bluetooth devices that have stored the
device address of the HP All-in-One can print to it.

Security

The level of security set for an HP All-in-One connected by
Bluetooth.

Low: The HP All-in-One does not require a passkey. Any
Bluetooth device within range can print to it.

High: The HP All-in-One requires a passkey from the
Bluetooth device before allowing the device to send a print
job to it.

Network troubleshooting

This section addresses problems you might encounter while setting up a network.
For wireless setup issues using SecureEZ Setup or Windows Connect Now
Technology, see

SecureEZ Setup or Windows Connect Now setup errors

.

Wireless Setup Wizard troubleshooting

This section addresses problems you might encounter setting up a network using the
Wireless Setup Wizard from the control panel on the front of the HP All-in-One.

You don't see the SSID

Your access point is not broadcasting its network name (SSID).
Use the

Enter a New Network Name (SSID)

option in the Wireless Setup Wizard.

For more information, see

Connect to a wireless infrastructure network

. Also, see

the user guide that came with your access point and check the access point settings.

The access point (infrastructure) or computer (ad hoc) is out of range.
In order to establish a good signal between the HP All-in-One and access point
(infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming
the equipment is functioning properly, try doing the following things separately or in
combination:

If there is a long distance between your computer or access point and the
HP All-in-One, move them closer together.

If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the HP All-in-One and the computer
or access point.

If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.

(continued)

User Guide

85

Network setup

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