Document Outline

• 1 Table of Contents
• 2 Introduction
  • 2.1 Introduction to EC2000 Features
  • 2.2 Introduction to EC2000 Components
• 3 Planning and Preparation
  • 3.1 Physical Installation Planning
  • 3.2 Network Planning
  • 3.3 Configuration Planning
  • 3.4 Disposal Planning
• 4 Receiving, Unpacking, and Packing
  • 4.1 How to Receive the EC2000
  • 4.2 How to Unpack the EC2000
  • 4.3 How to Pack the EC2000
  • 4.4 How to Ship the EC2000
• 5 Installation
  • 5.1 Installation Checklist
• 6 Operation
  • 6.1 Finding the Serial Number
  • 6.2 Powering On, Shutting Down, and Restarting
  • 6.3 The Touchscreen
    • 6.3.1 About the Touchscreen
    • 6.3.2 About the Status Page
    • 6.3.3 About the Help Page
    • 6.3.4 How to Use the Help Page
  • 6.4 Error Messages
    • 6.4.1 About Error Messages
    • 6.4.2 How to Clear Error Messages
  • 6.5 Top Access Door Security
    • 6.5.1 About the Top Access Door
    • 6.5.2 How to Use the Keys to Unlock the Top Access Door
    • 6.5.3 How to Use the Touchscreen to Unlock the Top Access Door
  • 6.6 About Passwords and Asterisks
  • 6.7 Card Stock
    • 6.7.1 About Card Stock
    • 6.7.2 How to Load / Remove Card Stock
  • 6.8 Image Printer
    • 6.8.1 About the Image Printer
    • 6.8.2 How to Install / Remove the Image Printer Ribbon
    • 6.8.3 About Selecting and Synchronizing the Image Printer Ribbon
    • 6.8.4 How to Select and Synchronize the Image Printer Ribbon
  • 6.9 Foil Tipper
    • 6.9.1 About the Foil Tipper
    • 6.9.2 How to Install / Remove the Tipper Foil Roll
  • 6.10 Indent Printer
    • 6.10.1 About the Indent Printer
    • 6.10.2 How to Install / Remove the Indent Ribbon Cartridge
  • 6.11 Processing Cards
    • 6.11.1 How to Create Sample Cards
    • 6.11.2 About Card Personalization Software
    • 6.11.3 About Transactions
    • 6.11.4 About the Transaction Queue
    • 6.11.5 How to Process Transactions In the Transaction Queue
    • 6.11.6 About the Card Path / Sequence of Processes
    • 6.11.7 About the Card Output Bin
    • 6.11.8 About the Card Rejection Bin
    • 6.11.9 About the Manual Feed Slot
• 7 Maintenance
  • 7.1 Cleaning
    • 7.1.1 IMPORTANT: Warranty Coverage
    • 7.1.2 About Cleaning
    • 7.1.3 About Cleaning the Card Cleaning Roller
    • 7.1.4 How to Clean the Card Cleaning Roller
    • 7.1.5 About Cleaning the Card Path
    • 7.1.6 How to Clean the Card Path
    • 7.1.7 About Cleaning the Image Print Head
    • 7.1.8 How to Clean the Image Print Head
  • 7.2 Replacing the Card Cleaning Roller
    • 7.2.1 About Replacing the Card Cleaning Roller
    • 7.2.2 How to Replace the Card Cleaning Rollers
  • 7.3 Replacing the Image Print Head
    • 7.3.1 About Replacing the Image Print Head
    • 7.3.2 How to Replace the Image Print Head
  • 7.4 Re-Aligning Embossed and Printed Characters
    • 7.4.1 About Re-Aligning Embossed and Printed Characters
    • 7.4.2 How to Align Embossed and Printed Characters
• 8 Configuration
  • 8.1 Network (TCP/IP) Configuration
    • 8.1.1 About TCP/IP Settings
    • 8.1.2 How to Configure TCP/IP Settings
  • 8.2 Authorizing the Device
    • 8.2.1 About Authorization
    • 8.2.2 How to Manually Re-Authorize the Device
  • 8.3 Client Certificate Option
  • 8.4 Passwords
    • 8.4.1 About Passwords
    • 8.4.2 How to Change / Reset Passwords
  • 8.5 Changing Computer Name
  • 8.6 Card Processing Setup
    • 8.6.1 About Card Processing
    • 8.6.2 How to Set Up LAN-based Processing
    • 8.6.3 How to Set Up Internet-based Processing
  • 8.7 How to Enable / Disable Touchscreen Unlock
  • 8.8 About Configuration Options
  • 8.9 How to Modify Configuration Options
    • 8.9.1 About the QueueDisplay Configuration Option
• 9 Troubleshooting
  • 9.1 First Steps
  • 9.2 Troubleshooting “Offline” Status
  • 9.3 Troubleshooting Not Responding to Incoming Transactions
  • 9.4 Troubleshooting Communication Problems
  • 9.5 Troubleshooting Card Exit Problems
  • 9.6 Troubleshooting Card Feed Problems
  • 9.7 Troubleshooting Print Quality Problems
  • 9.8 Troubleshooting Color Problems
  • 9.9 Troubleshooting Picture Alignment Problems
  • 9.10 Troubleshooting Magstripe Encoding Problems
  • 9.11 Troubleshooting Image Printer Ribbon Breaking
  • 9.12 Troubleshooting Tipping
  • 9.13 Troubleshooting Ribbon Continuously Feeding
  • 9.14 Common Error Messages
  • 9.15 How to Remove Stuck Cards
    • Appendix A Supplies
    • Appendix B Technical Specifications
    • Appendix C Software Updates