Brother MFC 7550MC - Manual (Page 210)

TROUBLESHOOTING PROCEDURES
16-5
MFC 4550/6550MC/7550MC
OP-US-5.0
Other Problems
When the Receiving Party Says the Picture is Not Clear
Sometimes the resolution mode you chose when you sent your fax may not have been
appropriate. Send the fax again, but try using the FINE or SUPERFINE mode. Also,
your machine’s scanner may be dirty, so try cleaning it. (See page 14-1)
When the Receiving Party Says Vertical Streaks Appear on the Faxes They
R e c e i v e :
Your machine’s scanner may be dirty or the receiving party’s printer head may be
dirty. Clean your scanner, (See page 14-1) and make a copy to check if the problem
was caused by your machine.
Vertical Streaks Appear on the Faxes You Receive
Sometimes you may see vertical streaks on the faxes you receive. Either your
machine’s primary corona wire for printing may be dirty, or the sending party’s fax
scanner may be dirty. Clean your primary corona wire. (See page 14-3) Make a copy
to see if the vertical streaks are still there.
Vertical Streaks Appear in Copies
Sometimes you may see vertical streaks on your copies.
Either the scanner or the primary corona wire for printing is dirty. Clean them both.
(See page 14-1~3)
If the Printed Pages are Still Blurred at the Center or Either Edge as Below
First, make sure that the printer is placed on a flat, horizontal surface.
If the problem still occurs, remove the drum unit with the toner cartridge installed.
Hold the unit horizontally with both hands and tap it firmly against a flat surface 3
or 4 times. Reinstall the drum/toner unit and try printing again. If the print quality
is acceptable, you may continue using this drum unit. If the print quality is not
acceptable replace the drum unit. If streaks still occur, please contact Brother
Customer Service or your local Authorized Service Center for further assistance.
Horizontal Streaks
You may get a fax with horizontal streaks or with missing lines. Usually this is caused
by a poor telephone connection. Ask the other party to send the fax again.
Poor Printing Quality
If the printing quality is not at an acceptable level, please replace your drum unit with
a new one.
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