MTS Criterion 40 - Manual - Manual (Page 121)

MTS Criterion ® Series 40 Product Manual
Troubleshooting 121
Troubleshooting
Basic Troubleshooting
S YMPTOMS S OLUTIONS
Failure in Windows system Turn off the computer and start again.
If the problem still exists, ask your IT Department to check into the
problem. If your IT Department can not solve the issue, delete the current
Windows system and install it again.
If after the re-install the issue still exists, contact the local service center
of the computer manufacturer directly, or via MTS China, to repair the
computer.
Testing software failure Displacement cannot be cleared or displayed. Normally, it is caused by an
incorrect sequence in turning on the testing system; shut off the software
and restart it.
If restarting does not solve the problem, delete the testing software, and
install the software again.
Communication trouble
between hardware and
software Check all cable connections.
If communication between the PC and the MTS Criterion system are not
working try the following:
• Remove the USB connector from the MTS Criterion system and plug
it back in and see if communications starts between the two.
• Shut off power to the MTS Criterion system and turn it on again, see
if communication starts between the two.
Power OK light not on when
power switch is on Check that
:
• The power cable is plugged in.
• The line voltage is within specified machine limits.
Cannot clear interlocks Check:
• If Emergency Stop is active.
• For system interlocks (servo error, limits).
• For system faults.
Criterion_product manual.book Page 121 Monday, July 28, 2014 3:52 PM