MTS Criterion 40 - Manual - Manual (Page 7)

How to Get Technical Support
MTS Criterion ® Series 40 Product Manual
Technical Support 7
Technical Support
How to Get Technical Support
Start with your
manuals
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment includes software, look for
online help and README files that contain additional product information.
If you cannot find answers to your technical questions from these sources, you
can use the Internet, e-mail, telephone, or fax to contact MTS for assistance.
Technical support
methods
MTS provides a full range of support services after your system is installed. If
you have any questions about a system or product, contact Technical Support in
one of the following ways.
Outside the U.S.
For technical support outside the United States, contact your local sales and
service office. For a list of worldwide sales and service locations and contact
information, use the Global MTS link at the MTS web site:
www.mts.com > About MTS Systems > Global Presence (choose your
region in the right-hand column) > (choose the location closest to you)
Before You Contact MTS Service Representative
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your contact
number and system
number
The contact number contains your company number and identifies your
equipment type (such as material testing or simulation). The number is typically
written on a label on your equipment before the system leaves MTS. If you do
not know your MTS contact number, contact your sales engineer.
When you have more than one MTS system, the system model number and series
number identifies your system. You can find your these number in your order
paperwork or directly on your equipment.
Identify the problem
Describe the problem and know the answers to the following questions:
• How long and how often has the problem occurred?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the equipment model numbers?
• What is the controller model (if applicable)?
• What is the system configuration?
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