Rockwell Automation FactoryTalk View Site Edition Installation Guide - Manual (Page 12)

F ACTORY T ALK V IEW S ITE E DITION I NSTALLATION G UIDE
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To open the online manuals
1. Open FactoryTalk View Studio.
2. From the Help menu, select Online Books, and then select the manual you want to
open.
Contacting Rockwell Automation Technical Support
If you cannot find the answer to your question in the documentation or on the Internet,
contact Rockwell Automation Technical Support, using any of these methods:
 Telephone: 1-440-646-3434
 Online: http://support.rockwellautomation.com
Support staff are available Monday to Friday from 8:00 a.m. to 5:00 p.m. local time
(North America only), except on statutory holidays.
When you call Rockwell Automation Technical Support
When you call, it is recommended that you be at your computer and ready to provide the
following information:
 The product’s Serial Number and Product Key, which are printed on the Activation
Certificate enclosed with the product software DVD.
 The FactoryTalk View product version number.
 FactoryTalk Services Platform version number.
 The connectivity (RSLinx Enterprise or RSLinx Classic) version number.
 The type of hardware you are using.
 The names of other Rockwell Automation products installed on the computer.
 The exact wording of any messages shown on the computer.
 A description of what happened and what you were doing when the problem occurred.
 A description of how you tried to solve the problem.
If you are running a FactoryTalk View SE network distributed application, also note:
 How many computers are participating in the network application.
During installation, Adobe Reader may be installed on the computer so that you can view
online manuals. For information about using Adobe Reader, see the product documentation.
FTViewSEInstallENU.book Page xii Wednesday, July 16, 2014 10:53 AM