Retrieving trace buffers – Dell POWERVAULT MD3620I User Manual

Page 254

Advertising
background image

252

Troubleshooting: Your Storage Array Software

WARNING:

Use this option only under the guidance of your Technical Support

representative.

NOTE:

Enable only one collect support bundle data to a single client system.

Setting multiple systems to collect data may potentially affect the storage array

performance.

To automatically collect the support bundle data:

1 In the AMW, select AdvancedTroubleshootingSupport Data

Automatic Settings.

2 Select Automatically collect support data for critical events.
3 To change the location of the saved support bundle, click Change.

The

Change Folder Location window is displayed, navigate to the relevant

folder and click

OK.

4 To reset the default location, click Reset.
5 Click OK.

Retrieving Trace Buffers

Trace information can be saved to a compressed file. The firmware uses the

trace buffers to record processing activity, including exception conditions,

that may be useful for debugging. Trace information is stored in the current

buffer and can be moved to the flushed buffer after being retrieved. Because

each RAID controller module has its own buffer; there may be more than one

flushed buffer. The trace buffers can be retrieved without interrupting the

operation of the storage array and with minimal effect on performance.

NOTE:

Use this option only under the guidance of a Technical Support

representative.

A zip-compressed archive file is stored at the location you specify on the host.

The archive contains trace files from one or both of the RAID controller

modules in the storage array along with a descriptor file named

trace_description.xml. Each trace file includes a header that identifies the

file format to the analysis software used by the Technical Support

representative. The descriptor file contains:

• The WWN for the storage array.
• The serial number of each RAID controller module.

book.book Page 252 Tuesday, June 18, 2013 3:09 PM

Advertising
This manual is related to the following products: