Dell POWERVAULT MD3620I User Manual

Page 271

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Troubleshooting: Your Storage Array Software

269

b

Make sure that the network can access the host by using the ping

command in the following syntax:

ping <host-name-or-IP-address-of-the-host>

.

If the network can access the host, continue to step c. If the network

cannot access the host, go to step d.

c

Remove the host with the unresponsive status from the MDSM, and

add that host again.
If the host returns to optimal status, you have completed this

procedure.

d

Make sure that the power to the host is turned on and that the host is

operational.

e

If applicable, make sure that the host bus adapters are installed in the

host.

f

Examine all external cables and switches or hubs to make sure that

you cannot see any damage and that they are tightly connected.

g

If you have recently replaced or added the controller, restart the Host

Context Agent software so that the new controller is found.
If a problem exists, make the appropriate modifications to the host.

4 If you have an out-of-band storage array, use the following procedure. Click

Refresh after each step to make sure of the results:

a

Make sure that the network can access the controllers by using the

ping command. Use the following syntax:

ping <controller-IP-address>

If the network can access the controllers, continue to step b. If the

network cannot access the controllers, go to step c.

b

Remove the storage array with the unresponsive status from MDSM,

and add that storage array again.
If the storage array returns to optimal status, you have completed this

procedure.

c

Examine the Ethernet cables to make sure that you cannot see any

damage and that they are tightly connected.

book.book Page 269 Tuesday, June 18, 2013 3:09 PM

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