Dell PowerEdge 1800 - Manual (Page 120)

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Getting Help
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Returns that are missing any of the preceding requirements will be refused at our receiving dock
and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call
Dell for technical assistance and call from a telephone at or near the computer. You may be asked to
type some commands at the keyboard, relay detailed information during operations, or try other
troubleshooting steps possible only at the computer system itself. Ensure that the system
documentation is available.
CAUTION:
Before servicing any components inside your computer, see your Product Information Guide
for important safety information.