Dell PowerEdge 1800 - Manual (Page 66)

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Troubleshooting Your System
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3 Ensure that the required device drivers are installed and are configured correctly. See the Dell
OpenManage Server Assistant CD and the RAID controller’s documentation.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
5 Open the system. See "Opening the System."
6 Ensure that the hard-drive interface cable is properly connected to the drive and to the
controller card. See the documentation that accompanied the controller card.
7 If the hard drive is the boot drive, ensure that the drive is configured and connected properly.
See "Configuring the Boot Drive" in "Installing Drives."
8 Ensure that the power cable is properly connected to the drive.
9 Close the system. See "Closing the System."
10 Reconnect the system to the electrical outlet, and turn on the system and attached
peripherals.
If the problem persists, continue to the next step.
11 Format and partition the hard drive. See the operating system documentation.
12 If possible, restore the files to the drive.
If the problem persists, see "Getting Help."
Troubleshooting a RAID Controller Card
NOTE:
When troubleshooting a RAID controller card, also see the documentation for your operating
system and the RAID controller.
Problem
• Error message indicates a RAID controller problem.
• RAID controller performs incorrectly or not at all.
Action
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in
"Running the System Diagnostics."
2 Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
3 Open the system. See "Opening the System."