Dell PowerEdge 1800 - Manual (Page 63)

Troubleshooting Your System
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11 Reconnect the system to the electrical outlet, and turn on the system, including attached
peripherals.
12 If the problem is not resolved, see the documentation for the tape drive for additional
troubleshooting instructions.
13 If you cannot resolve the problem, see "Getting Help" for information on obtaining technical
assistance.
Troubleshooting SCSI Hard Drives
Troubleshooting a SCSI Hard Drive (System With a SCSI Backplane)
Problem
• Device driver error.
• Hard drive not recognized by the system.
Action
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE:
This procedure can destroy data stored on the hard drive. Before you continue, back up all files
on the hard drive.
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in
"Running System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller's
documentation.
If the tests fail, continue to the next step.
2 If the integrated SCSI host adapter controls the SCSI hard drives, restart the system and press
<Ctrl><a> to enter the SCSI configuration utility program.
NOTE:
If your system has an optional RAID controller card installed, restart the system and press
<Ctrl><a> or <Ctrl><m>, depending on the utility. See the documentation supplied with the
controller for information about the configuration utility.
3 Ensure that the primary SCSI channel is enabled, and restart the system.
4 Verify that the device drivers are installed and configured correctly. See the operating system
documentation.
5 Remove the hard drive and install it in another drive bay.