Call information panel – AltiGen MAXCS 7.5 MaxAgent User Manual
Page 19
MaxAgent Manual 13
Call Information Panel
The call information panel displays several columns of information
about calls:
Record — shows when a call is being recorded
State — the state of the currently active call:
•
AA — the call is being transferred to an auto attendant
•
Busy — callee is busy or not available
•
Call Pending — the call is placed into a workgroup queue
•
Conference — the call is in conference
•
Connect — the call is connected
•
Dial Tone — a dial tone is present, and MaxAgent is ready to
dial out
•
Error — receipt of an error tone
•
Hold — the call is on hold
•
Hold Pending — the call is being transferred or conferenced
•
Idle — the extension is not in use
•
Play VM — playing voice mail (The Duration field displays
the duration of the voice mail as it plays. The duration display
does not reflect fast forward or fast backward.)
•
Record — recording an introductory message
•
Ringback — caller sees this state while the callee’s phone is
ringing
Click the x to
clear the dial
field or close
the dial pad
Dialer field
Dial
button
pops
up dial
pad