AltiGen MAXCS 7.5 MaxAgent - Manual (Page 60)

54 MaxAgent Manual
Information includes: the workgroup number, the workgroup
name, whether you are logged in or logged out, the number of
calls in queue, the calls in queue greater than the service level, the
longest queue time, new voice mails, the number of agents logged
in to each group, total agents busy, total agents not available, and
% of calls that exceed threshold.
Viewing Your Workgroup Performance
Click the Performance tab to view statistics on your workgroup
calls and direct calls. The data is collected from midnight.
If you have been removed from a workgroup by the system
administrator, all your statistics related to that workgroup will also
be removed from the Performance tab. The statistics on this tab
are cleared if the system is reset.