AltiGen MAXCS 7.5 MaxAgent - Manual (Page 91)

MaxAgent Manual 85
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P P E N D I X
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Errors and Troubleshooting
The following errors may be displayed as login or connectivity
errors.
Error Message Description Solution
AltiServ or MAXCS
connection limit has
been exceeded. No MaxAgent was
found OR more than
allowed number of
MaxAgent users have
attempted to log on. Maintain the number of Max-
Agent license keys or add
additional session licensing.
Cannot connect to
AltiLink. Please check
server name or net-
work connection. You are not connected
to MAX Communica-
tion Server. Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAX Communication Server
(if using the DNS name in the
server field).
Cannot access voice
mail list while mail
box in use. Mail box is in use by
the AltiGen Voice Mail
System and is tempo-
rarily unavailable. Wait awhile, then try again.
Mail service is
unavailable. Please
check with your
administrator. Voice mail service is
not enabled on MAX
Communication
Server. Make sure voice mail service
is started.
Please register AlpIn-
terface.dll (regsver32
AlpInterface.dll). MaxAgent uses this dll
to communicate with
MAX Communication
Server. It should be
registered in user sys-
tem. Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to MaxAgent
directory, type regsver32
AlpInterface.dll
You have entered an
invalid password.
Please try again. The password is incor-
rect. Enter your extension pass-
word.