AltiGen MAXCS 7.5 MaxAgent - Manual (Page 71)

MaxAgent Manual 65
Do Not Disturb
If you check Enable Do Not Disturb, all incoming calls are
forwarded according to your Enable Busy Call Handling settings,
described below.
Checking Enable Do Not Disturb here has the same effect as
clicking the DND button in the MaxAgent main window.
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle
incoming calls when you’re already on the phone or when you
can’t answer the phone, for example, when you’ve checked
Enable Do Not Disturb.
If you want to use the auto attendant and you don’t know the
number of the phrase or menu you want to use, check with your
system administrator.
Place call in queue is available only if your system administrator
has enabled queuing for you.
Number of Rings Before Forwarding
The Number of Rings Before Forwarding setting pertains to
almost all the options on this screen. It is the number of times the
phone rings before the system forwards the call to an extension,
voice mail, or the auto attendant.
To have MaxAgent automatically pick up the call, check the
Enable Automatic Answering after x Seconds check box and
use the arrow keys to choose the number of seconds.
Note: The default setting is 0 seconds. If the duration is set to 0,
all incoming calls will go to connect state right away.
Neither caller nor callee will hear a ring tone.
Call Waiting Options
Call waiting options are available only if the Enable Busy Call
Handling check box has been checked, but this option is available
only for non-workgroup calls.
• Single Call Waiting — sets up single call waiting. This feature
gives an alert tone (audio beep) to indicate that a call is
waiting. Single Call Waiting must be selected in order to
conference incoming calls.