AltiGen MAXCS 7.5 MaxAgent - Manual (Page 36)

30 MaxAgent Manual
Placing Calls on Hold
During a phone call, either click the word Connected in the call’s
State cell or click the Hold button in the MaxAgent toolbar. The
state of the call is changed from connected to a hold state and you
will hear the dial tone.
Click Hold in the call’s State cell to release the hold and reconnect
the call.
Note: When a call is put on hold automatically by the system (to
queue), the system will ring you after two minutes if the
call is still on hold.
Note: When you place a call on hold, workgroup calls may still
ring your extension. To prevent this, click the Not Ready
button. See “Setting Status to Ready or Not Ready” on
page 17.
Using Call Waiting
During a call, you may receive another incoming call. To answer
the call, click ringing in the new call’s State cell. The call to which
you were connected goes to the hold state.
When you are ready to reconnect to the call on hold, click Hold in
the State cell of the call. The call goes to the connected state.
Click Ringing
to answer
second call
The first call
goes to Hold
state