AltiGen MAXCS 7.5 MaxAgent - Manual (Page 22)

16 MaxAgent Manual
WG Voicemail — A log of unopened and opened voice mails left
at the workgroup extension(s). Columns include: Type, Number,
Caller Name (if available from extension information or from an
external database), Date/Time, Duration, Group, and Note. See
“Checking Voice Mail” on page 46.
MeetMe — From the MeetMe tab, you can schedule and monitor
phone meetings. See “MeetMe Conference” on page 36.
Monitor — A list of extensions you have chosen to monitor.
Columns include: State, Extension, Name, Activity, DND/FWD,
Caller Name, Number, Department, Location, DNIS, and Duration.
See “Monitoring Activity of Other Extensions/Workgroups” on
page 50.
Line Park — Shows calls parked for line park groups that you are
a member of. You can pick up a parked call from the LinePark tab.
Columns include: Park (the Park ID), Extension, Caller Name,
Number, DNIS, and Duration.
To park a call in MaxAgent, click the Flash button on the call
control tool bar (you must customize your tool bar to display the
Flash button), enter #41 (system call park) or #31 (personal call
park) in the dialer field, then click the Connect button on the call
control tool bar.
WG Queue — Shows all the calls in queue. You can pick up a call
from queue if the system administrator has allowed it for your
extension. The following fields are included: ID, Group, Queue
Time, Priority Queue Time, Caller ID, Caller Name, DNIS, Priority,
SKLR, and Type. See “Viewing Queues” on page 55.
Changing Activity Status and Recording
Activity Greetings
You can specify your whereabouts, so that others are informed.
Click the Down arrow on the Activity button and choose the
appropriate category:
• Available (System) (the system greeting is used)
• Available (Personal) (your personal greeting is used)
• Meeting
• Away
• Travel