AltiGen MAXCS 7.5 MaxAgent - Manual (Page 39)

MaxAgent Manual 33
Note: You can also forward a call to voice mail without answering
it by clicking the To VM button while the call is ringing.
Transferring to Auto Attendant
To transfer a call to an auto attendant, while connected to the call
click the To AA button. The AA Selection box pops up. Use the
drop-down list to select an auto attendant to transfer to. (You can
sort the list by number or by name.)
Note: You can forward a call to an auto attendant without
answering it by clicking the To AA button while the call is
ringing.
Forwarding Calls Using Do Not Disturb
If allowed, click the DND button to forward all incoming calls
according to your “Enable Busy Call Handling” settings. See “Busy
Call Handling and No Answer Handling” on page 65.
Making Conference Calls
There are two types of conference calls in MaxAgent:
• Station conferencing. In this type of conferencing, when
you’re on a call, you can dial a third party and then conference
that party in to the call. Any internal user is able to add parties
to this type of conference call.
• MeetMe conference. If your company has this feature
available, you can schedule a meeting to take place at a
specified time in the future and invite people to the meeting.
Invited people call the MeetMe conference extension number
to join the meeting at the designated meeting time. (See
“MeetMe Conference” on page 36.)