Using maxagent, Answering calls, Hapter – AltiGen MAXCS 7.5 MaxAgent User Manual
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Using MaxAgent
MaxAgent call handling-related functions include:
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Answering calls, see page 25
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Dialing out, see page 26
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Placing calls on hold, see page 30
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Using call waiting, see page 30
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Transferring calls, see page 31
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Conferencing, see page 33
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Recording Calls, see page 44
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Using account codes, see page 45
In addition you can do the following:
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Check voice mail, see page 46
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Monitor other extensions, see page 50
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View the history of calls, see page 52
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E-mail and IM from the Contacts tab, see page 53
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Check workgroup status, see page 53
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View your own workgroup performance, see page 54
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View queues, see page 55
Answering Calls
To answer a call click the word Ringing in the call’s State cell. The
state changes to Connected.