AltiGen MAXCS 7.5 MaxAgent - Manual (Page 92)

86 MaxAgent Manual
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company’s MAX
Communication Server from a remote location, they may be due
to a failure to connect to your ISP or due to firewalls at your office
preventing direct access to the MAX Communication Server.
As a test, you can choose Run from the Windows Start menu,
then enter
Ping <IP address> [ENTER]
where <IP address> is the MAX Communication Server system
you want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for
support.
Also, check to verify that the necessary ports are open.
Cannot use “IP Exten-
sion integrated with IP
Talk.” You tried to log in with
the IP extension option
without the IP-Talk
License. Confirm that your extension is
set up as an IP extension with
dynamic IP address and that an
IP-Talk License has been reg-
istered.
The version of MaxA-
gent on your desktop
is out of date. The installed version of
MaxAgent does not
match the version of
MAX Communication
Server on the system
server. Upgrade MaxAgent to match
the current running version of
MAX Communication Server.
Error Message Description Solution