AltiGen MAXCS 7.5 MaxAgent - Manual (Page 72)

66 MaxAgent Manual
• Multiple Call Waiting — enables a “non-workgroup queue”
of multiple calls waiting. You must also select the Place Call
In Queue option under Enable Busy Call Handling to
enable this option. This allows you to transfer or park the
current call before picking up the next call in queue.
• Live Call Handling — when enabled, allows a caller to hear a
ringback tone when the called party is in voice mail, paging,
transfer, or conference state.
One Number Access (ONA)
If you are expecting calls that you want to receive regardless of
where you are, you can have the system forward those calls to
you. You must specify the Caller IDs for the calls you want
forwarded, and the numbers where you can be reached.
If the system is unable to connect the call (can’t identify a Caller
ID or can’t reach you at any of the numbers you specify), the call
is sent to your voice mail.
When you answer an ONA call, you may be required to enter your
extension password, depending on the configuration for your
extension set by your system administrator
Before You Set Up ONA
• ONA must be enabled for your extension by your system
administrator.
• The settings on your MaxAgent Call Handling tab must not
conflict with ONA. Specifically:
• Enable Do Not Disturb must not be checked. If it is, when
your line is busy, all calls will go into voice mail and not to
the ONA forwarding numbers you specify.
• Enable Forward to must not be checked. If it is, all calls
will be forwarded according to this setting.
See “Call Handling” on page 64 for details on these settings.
Setting Up One Number Access
To set up one number access,
1. Click Extension > One Number Access in the Configuration
window.