Troubleshooting – FingerTec Q2i Manual User Manual
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TROUBLESHOOTING
“UNABLE TO CONNECT” APPEARS
When this message appears, it means that the settings for the terminal and the com-
puter are not properly done. Find out which method you are using to connect. The
terminal offers LAN, RS232, RS485 and USB communication methods. Refer to Chapter
4 to further understand the topic.
“ADMIN AFFIRM” APPEARS
You are not the administrator of this terminal. Only an authorized administrator of the
system is allowed to access the Menu. Any attempt of normal user to access the Menu
will prompt “Admin Affirm” message on the screen. In case the administrator or he/she
has resigned from the company, kindly contact your FingerTec authorized reseller to
access the terminal.
DIFFICULT TO READ FINGER
Five things could be the cause of this:
Enrolment is not properly done:
Enrolment is the most important process to ensure
that the terminal captures the best quality of your fingerprints. Refer to chapter 4 for
how to do a good enrollment.
The location of the terminal is not conducive:
The scanner does not work well in
bright-lighted area. Cover the scanner a little if this is the cause of the difficulty. Shift
the location area for a better performance.
Finger is not properly placed:
To get a good read, make sure that your finger’s center
points are located at the middle of the scanner. Adjust the position of your fingerprint
as you see it onscreen.
The scanner is not cleaned or it is scratched:
Check the quality of the scanner. If the
scanner is dirty, please clean it with a microfiber cloth. If it is scratched, contact your
local reseller for a replacement.
Did anything happen to your finger lately?
Make sure that the finger is not injured, cut
or bruised which could cause it difficulty to read. The algorithm reads the minutiae
points of your fingerprint, the more it can read, the better the result.
THE LED IS BLINKING ALL THE TIME
You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is under its standby mode. Red blinking light may
signal problem in the terminal. Contact your reseller for consultation.